Thanks for visiting CoPilot. This privacy policy explains the what, how, and why of the Personal Information we collect when you visit the website located at www.copilot.team (the “Site”) and when you use the CoPilot SaaS analytics software and services (“Services”) and includes Personal Information collected via email, SMS, telephone, or other means. It also explains the specific ways we use and disclose that information and how you can exercise your privacy rights. By using or accessing the Site or Services, you are accepting the practices described in this Privacy Policy and our processing of your information as described below.
CoPilot is subject to the regulatory and enforcement authority of the United States Federal Trade Commission.
The CoPilot Story
CoPilot is based in Atlanta, GA, USA, but like most companies, our team lives in many different places.
The CoPilot Services utilize proprietary algorithms, simple (and complex) statistics, and coaching content that creates a higher performing sales team. Customers who use CoPilot Services can provide tailor-made coaching to individuals and teams when and where they need it. By uncovering previously unidentified problems, quantifying their business impact and presenting a solution, CoPilot is the most effective way to improve the performance of a sales organization. CoPilot exists to give better products and services an increased chance to help their customers, and it is only available to companies that share that goal.
Definitions
Getting a few definitions out of the way should help you better understand this policy.
“CoPilot” means CoPilot Group LLC, a Georgia Limited Liability Company. We may also refer to CoPilot as “we”, “us”, or “our”.
“CoPilot Customer” means any customer that has entered into an agreement with CoPilot to use the CoPilot Services, including those in a trial environment. This includes individual users that login and use CoPilot Services.
“Personal Information” means any information which may identify an individual, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, home address, billing address or other physical address, email address, telephone number, etc.
“Prospect” refers to anyone providing information to a CoPilot Customer that is used by CoPilot Services.
“Visitor” refers to anyone accessing the CoPilot website, www.copilot.team.
Information we collect
The types of information we collect varies depending on whether you are:
A. Information collected from CoPilot Visitors
This section applies to Personal Information we may process in the usual course of business via the Site.
If you are a Visitor, CoPilot collects information on your use of the Site, such as pages visited, links clicked, non-sensitive text entered, and mouse movements, as well as information more commonly collected such as the referring URL, browser, operating system, and Internet Protocol (“IP”) address. We use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address. We use the term “Usage Data” to refer to this information about your use of the Site that we collect. CoPilot’s purpose in collecting Usage Data is to better understand how CoPilot’s Visitors use the Site.
CoPilot collects information that may be personally identifiable, such as IP addresses. Also, you may choose to interact with the Site in a way that results in your providing Personal Information to CoPilot, such as giving us your name, email address, and user name when signing up for a free trial of the Services or creating an account to license the Services or to post comments to the CoPilot blog or social media sites, etc. Any information you provide in the CoPilot blog or social media areas may be read, collected, and used by others who access them.
Any Personal Information provided by you as a Visitor to the Site will be used only as described in this Privacy Policy.
Cookies on the Site:
For Visitors to the Site, we use different types of cookies on our Site to make your interaction with our Site easy and meaningful – strictly necessary cookies, functionality cookies, analytics cookies, and advertising cookies. The Site may include first-party cookies (i.e., cookies that send data directly to CoPilot and agents and contractors acting on our behalf, including cookies used to monitor, analyze, and administer the Site) and third-party cookies (i.e., cookies that send data to our contractors for their commercial use).
We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level, but note that if you choose to disable cookies, it may limit your use of certain features or functions on our services and websites.
Below we describe the different types of cookies we may use on the Site and our purpose for using them. You have the ability to opt out and limit which cookies apply to your use of our Site.
Strictly Necessary Cookies: Some cookies are essential to the operation of our services on the Site. They are used to facilitate our log-in process, authenticate users, and enable you to navigate the Site and to use their features. They are also used by our customer service team for in-product messaging and analytics. Without these cookies, we may not be able to provide certain services or features, and the Site may not perform as smoothly for you as we would like.
Because strictly necessary cookies are essential to operate our services on the Site, if you choose to use a product on our Site, there is no option to opt out of these cookies.
Performance Cookies: We and our service providers may use analytics cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way they work. Analytics cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage, help us record any difficulties users may have while using the Site and show us whether or not our advertising is effective.
Note that opting out may impact the functionality you receive when using our Site.
Functionality Cookies: In some circumstances, we may use functionality cookies. Functionality cookies allow us to remember the choices you make while browsing on the Site, and to provide enhanced and more personalized content and features, such as customizing a certain webpage or application page, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog. In order to permit your connection to the Site, our servers receive and record information about your computer and browser, potentially including your IP address, browser type, and other software or hardware information. All of these features help us to improve your visit and assist in navigation of the Site’s features.
Note that opting out may impact the functionality you receive when using our Site.
Advertising (Targeting) Cookies: We may also use cookies and similar tools to correlate your use of the Sites to personal information obtained about you. For example, if you have asked us to provide you information about our upcoming campaigns, our services or any promotions, we may utilize our cookie and/or clickstream data about your activities when you engage with us on the Site. By evaluating this information, we may more clearly target the information we provide you to the specific items we think you will find interesting, based on your prior online activities and preferences.
We also use third party advertising cookies. We and our service providers may use advertising cookies to deliver ads that we believe are more relevant to you and your interests.
Note that opting out may impact the functionality you receive when using our Sites.
Third Party Cookies: In some circumstances, we may work with third parties to provide services on our Site. For example, we use analytics services supported by third party companies who generate analytics cookies on our behalf. We may not have access to these cookies, although we may use statistical information arising from the cookies provided by these third parties to customize content and for the other purposes described above. These companies may also transfer this information to other parties where required to do so by law, or where such other parties process the information on their behalf.
We may not control these third-party cookies and their use may be governed by the privacy policies of the third parties employing these cookies. To learn about these cookies and to disable or reject third-party cookies, please refer to the relevant third party’s website and privacy policy.
B. Information collected from CoPilot Customers
This section applies to Personal Information of CoPilot Customers that we may process via provision of the CoPilot Services. If you are not a Customer, please refer to either the CoPilot Visitors or the CoPilot Prospects section of this policy.
If you are a Customer of CoPilot, when you signed up for the Services, you entered into an agreement with CoPilot to accept CoPilot’s terms of use for the Services, which includes the obligations in this Privacy Policy (the “Agreement”). As part of your use of the Services, we collect the same information as that of a Visitor (see above) through your interaction with the Site, and we may ask you for additional information, such as payment information, Usage Data in relation to the Services, and other information we deem relevant for the purpose of providing the Services.
CoPilot may use Customers’ Personal Information as agreed to in the Agreement and:
The information we collect from Customers is disclosed only in accordance with the Agreement, this Privacy Policy. CoPilot’s terms of service prohibit Customers from providing CoPilot with sensitive personal data through the Services.
C. Information collected when communicating with Customers that use CoPilot Services
This section applies to Personal Information CoPilot may process relating to Prospects of a CoPilot Customer.
For Prospects of a CoPilot Customer, CoPilot is acting as a service provider to the Customer for the CoPilot Services. CoPilot collects information on a Prospect under the direction of its Customer, and has no direct relationship with the Prospect whose information it processes. It is important to understand that when a Prospect interacts with a CoPilot Customer, the CoPilot Customer’s privacy policy applies to that information collected instead of this Privacy Policy.
CoPilot Services use first-party cookies and local storage to maintain a coherent scope for a user session across multiple pages on a single website.
General Information on our use of Personal Information
We will never sell your data to third parties or otherwise share it with non-agent third parties. If this practice should change in the future we will update this policy to identify those parties and illustrate how individuals can exercise their right to opt out of such usage. However, in the course of business, we may hire third party individuals and organizations to help us make the CoPilot Services better. These third parties include our web host provider, SaaS providers such as email hosting services, payment processors, or outside contractors we hire to perform marketing, maintenance, or assist us in securing our website. We may also hire third parties to operate, maintain, repair, or otherwise improve or preserve our website or its underlying files or systems.
CoPilot may disclose Personal Information only to those of its employees and third-party organizations that (1) need to know such information in order to process it on CoPilot’s behalf or to provide services as described above, and (2) have agreed not to disclose it to any other parties without CoPilot’s consent. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Site and/or the Service, you consent to the transfer of information to such individuals and organizations in order to accomplish these purposes.
If you are a registered user of the Service and have supplied your email address, CoPilot may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with CoPilot and our products. CoPilot will only send you marketing communications, including via email, in compliance with applicable laws and in accordance with your preferences, that we believe may be of interest to you. CoPilot takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of Personal Information. To the extent we send you this type of email in compliance with applicable laws and in accordance with your preferences, you can opt-out at any time by either following the opt-out instructions in the email or just replying to tell us you don’t want to receive any additional emails.
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, Prospect and Visitor information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this Privacy Policy. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Release of Your Information for Legal Purposes
We may access or release Personal Information about you when required to do so in order to comply with any applicable laws, regulations, subpoenas, or enforceable governmental or public authority requests, including, to meet national security or law enforcement requirements. We may also access or release Personal Information when we have a good faith belief that such access or release is reasonably necessary to (i) enforce applicable terms of service, including investigation of potential violations, (ii) detect, prevent, or otherwise address fraud, security, or technical issues, (iii) respond to user support requests, or (iv) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection, spam/malware prevention, and security forensics.
Your Rights
You have the following rights with respect to data protection:
The right to access, update, edit, correct, or request deletion of your Personal Information:
Security Measures
We take measures to enhance the security of our site and the CoPilot service. These measures include maintaining a robust information security program, instituting security controls within the CoPilot Services such as TLS certificates and strong authentication options, and giving our Customers facilities to exercise good security practices. As a CoPilot Customer, it is important for you to protect against unauthorized access to your password and to your computer. No security measures are perfect and we cannot promise to be able to withstand security threats in all circumstances.
International Transfers
CoPilot operates in the United States and we store and process data on Google Cloud Platform servers located in the United States. Regardless of your locations, your information will be stored, processed in, or transferred to the United States.
Do Not Track Signal
We treat the data of everyone who comes to our site in accordance with this Privacy Policy, regardless of their Do Not Track setting.
Children
Our site is intended for a general audience and we do not knowingly collect personal information from anyone under the age of 13. If you become aware that a child has provided us with personal information, please contact us at privacy@copilot.com and we will take steps to delete such information.
Changes
We may amend this Privacy Policy from time to time. When there are changes to this Privacy Policy, we will update this page. When there are significant changes to this Privacy Policy, we will also endeavor to notify CoPilot Customers via email. The date on the bottom will always indicate when we last made changes. If you are a Visitor to this site and disagree with this Privacy Policy, you should leave the site and/or cancel your agreement with CoPilot.
What if I Have Questions or Concerns
If you have any questions or concerns regarding privacy when using CoPilot, please send a detailed message to privacy@copilot.com or via postal mail at:
CoPilot
Attn: Privacy
40 Technology Pkwy South
Ste 300
Norcross, GA 30092
We will make every effort to address your concerns.
California Privacy
CoPilot may disclose your Personal Information to commercial providers for a business purpose, which includes verifying your identity when making a payment or registering access to your accounts. When we disclose Personal Information for these reasons, we enter into a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except for the purposes set forth in the contract.
In the preceding twelve (12) months, we have disclosed the following categories of Personal Information for one or more business purposes:
We disclose your Personal Information for a business purpose to the following categories of third parties:
We may disclose your Personal Information for legal reasons as described earlier in this policy.
We attempt to notify Prospects about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We may disclose your Personal Information in the event of a business transfer. If we establish a new related entity, are acquired by or merged with another organization, or if substantially all of our assets are transferred to another organization, Personal Information about our users is often a transferred business asset. In the event that CoPilot itself or substantially all of our assets are acquired, Personal Information about our users may be one of the transferred assets.
Sale of Personal Information
In the preceding twelve (12) months, we have not sold any Personal Information.
Your Privacy Choices
You may have certain rights relating to your Personal Information, subject to local data protection law. Whenever you choose to be a guest or visitor at one of our managed properties, we aim to provide you with choices about how we use your Personal Information. Subject to applicable law, you may obtain a copy of Personal Information we maintain about you. In addition, if you believe that Personal Information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section below. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information.
Privacy Rights Specific to California Residents
Under the California Consumer Privacy Act, California residents have specific rights regarding their personal information. This section describes Californians’ rights and explains how California residents can exercise those rights.
Below we further outline specific rights which California residents may have under the California Consumer Privacy Act.
Exercising Your Rights
If you are a California resident who chooses to exercise your rights, you can submit a request via email to privacy@copilot.com.
You may also designate an agent to exercise your privacy rights on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification.
Our Response to Your Request
Upon receiving your request, we will confirm receipt of your request by sending you an email. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. In some instances, such as a request to delete personal information, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request.
We will respond to your request within forty-five (45) days. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
In some cases our ability to uphold these rights for you may depend upon our obligations to process Personal Information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, listed below, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
We are inundated with tools to help us - as managers and individual contributors - to be successful. Some actually help -- and this is one of those. I’ve stopped relying on my gut (or my rep’s gut) to determine what we will work on. Now, it’s clear. Today, we are more closely aligned and working together.
Anthony S.
Manager
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